About Us

On this page you will find a description of the various roles in the Global Support Team (GST), as well as the contact details of the people in those roles (click on a name to send an e-mail). For an overview of how much support the various roles provide to each country, please see the GST dashboard (note that the time dedicated to the cluster by each individual is subject to a separate agreement).
GSC COORDINATORS
Two GSC Coordinators provide strategic direction to the GSC (advised by the SAG) and engage regularly in the Global Cluster Coordinators Group as well as other inter-cluster coordination fora.
 UNHCR
 IFRC
GSC DEPUTY COORDINATORS
Two GSC Deputy Coordinators are alternates to the GSC Coordinators in the Global Cluster Coordinators Group and in other inter-cluster coordination fora. They ensure the day-to-day running of the cluster.
 UNHCR
 +41 22 739 8537
 IFRC
 +41 22 730 4381 

 
Global Focal Points (GFPs) act as a pool of experts that support country-level clusters in the establishment of adequate coordination and information management systems, the roll out of on-the-job training for deployed team/cluster members, the formulation of the initial cluster strategy and plan, and facilitate a gradual handover to longer-deployment teams. In total, the GFPs cover four functions:
 
GFP FOR COORDINATION
Four GFPs for Coordination have been enhancing the coordination provided by country-level clusters. They oversee that country-level clusters are fulfilling the six core functions defined by the IASC with a particular focus on supporting service delivery, informing strategic decision-making, planning and strategy development, advocacy, and monitoring and reporting.
 UNHCR/SDC
 UNHCR
 IOM
 IFRC
GFP FOR INFORMATION MANAGEMENT
Two GFPs for Information Management support country-level clusters by consolidating guidance, setting up IM systems in new emergencies, supporting coordination teams in country directly or remotely, and developing training materials.
 UNHCR
 IFRC
GFP FOR ASSESSMENT, MONITORING AND EVALUATION
The GFP for Assessment, Monitoring and Evaluation (AME) is responsible for planning, developing and carrying out assessments (as commissioned by the GSC) as well as supporting the cluster in extrapolating evidence-based information, lessons learned and best practices from the field.
 Vincent Annoni
 REACH
SUPPORT STAFF
The Grant Management Assistant ensures that activities are implemented in full compliance with donor regulations, while the GSC Associate ensures that the support provided to country-level clusters in terms of administrative, operational, financial and human resources issues is timely and effective.
 Petya Boevska
 UNHCR
REGIONAL FOCAL POINTS
Three Regional Focal Points (RFPs) provide support to country-level clusters with preparedness and contingency planning activities. They also provide surge capacity when required to help set-up clusters or fill specific gaps. Between deployments, they provide remote support to country-level clusters in their regions according to their skills, in areas such as contingency planning, urban responses, settlement approach, and others.
SENIOR ROVING TECHNICAL COORDINATORS
Two Senior Roving Technical Coordinators can be deployed for up to three months to provide support on shelter and settlement technical issues to country-level shelter clusters. In addition, they support country-level clusters by developing global level tools on technical issues. Finally, they moderate the GSC Technical Community of Practice and participate in GSC initiatives, working groups and fora upon request.
 Carolina Cordero-Scales
 NRC (hosted by UNHCR)
 Cecilia Braedt
 IFRC/Lux RC
SENIOR ROVING CLUSTER COORDINATORS
Two Senior Roving Cluster Coordinators can be deployed to complex crises including system-wide level 3 emergencies where there is a need for senior coordination capacity. They can also be deployed to emergencies where it is envisaged that it will take more than 3 months to identify longer-term coordination capacity, and as a result the GFPs and RFPs will not be able to provide the required continuity in the role. In these cases, the Senior Roving Cluster Coordinators will provide senior expert coordination until the longer-term coordination capacity is deployed.